Answers to common questions about KTR2U
Payment is collected in full at the time of booking confirmation. Once a chef accepts your request, you'll see a payment card with the total breakdown — booking subtotal, 3% service fee, and 5% tax. You must complete payment before the deadline shown, or the booking is automatically cancelled.
You have until 4 hours before the event start time to complete payment. A countdown deadline is shown on your booking card. If payment is not received by that time, the booking is automatically cancelled. We recommend paying as soon as the chef confirms to lock in your date.
Payments are processed securely through Stripe, which accepts all major credit and debit cards (Visa, Mastercard, American Express, Discover). Digital wallets like Apple Pay and Google Pay may also be available depending on your browser and device. KTR2U never stores your card details — all payment data is handled by Stripe.
A 3% platform service fee and 5% tax are added to the booking subtotal. These are shown clearly in the payment breakdown before you check out. There are no hidden charges.
After the event, both you and the chef must independently confirm completion from the Bookings page. You'll see a 'Confirm Completion' button once the event start time has passed. As part of confirming, you leave a star rating and optional comment for the chef. The booking is marked complete once both parties confirm.
Yes. When you confirm completion, you can optionally add a tip — choose a preset amount ($10, $20, $50) or enter a custom amount. The tip is processed as a separate Stripe payment. Service fee and tax apply to the tip amount as well.
After both parties confirm completion, funds are held for 3 days before being released to the chef. This brief hold gives time to resolve any disputes. After 3 days, our admin team processes the payout to the chef's connected Stripe account.
Refund eligibility depends on the chef's cancellation policy (Flexible, Moderate, or Strict) and when you cancel. If a confirmed booking is cancelled before the event, refunds are issued per that policy. If you cancel after payment but before the event, contact support@ktr2u.com. KTR2U does not guarantee refunds outside of the cancellation policy.
KTR2U (Kitchen To Room 2 U) is an online marketplace that connects customers with independent private chefs. We provide the platform and tools — chefs and customers interact directly to arrange and fulfill bookings. KTR2U is not a staffing agency, catering company, or food service provider.
No. KTR2U is a technology platform and marketplace tool only. We facilitate connections between independent chefs and customers but are not a party to any service agreement between them. We make no guarantees regarding the quality, safety, legality, or outcome of any culinary services arranged through the platform. All responsibility for the performance of services rests solely with the chef providing them.
For account or platform issues, you can reach our support team by emailing support@ktr2u.com. Please include your account email and a description of the issue. We aim to respond within 1–2 business days.
KTR2U is currently available in select U.S. cities. Each chef sets their own service area, so availability depends on what chefs are active near you. Use the Explore page to search for chefs and filter by location.
Browse chefs on the Explore page, view a chef's profile, menu, and availability, then click 'Request Booking.' Choose your date, time, duration, number of guests, address, and any menu items or add-ons you want. Once submitted, the chef reviews and confirms (or declines) your request. You'll receive a notification when they respond.
When a chef accepts your booking, you pay the full amount upfront through KTR2U — there's no balance due at the event. Payment must be completed before the deadline shown on your booking card (4 hours before the event start). See the 'Payments & Billing' section for full details.
Payments are processed through Stripe, which accepts all major credit and debit cards (Visa, Mastercard, American Express, Discover). Digital wallets like Apple Pay and Google Pay may also be available. KTR2U never stores your card details.
Yes. You can cancel from your Bookings page at any time. The refund you receive depends on the chef's cancellation policy (Flexible, Moderate, or Strict) and how far in advance you cancel. Always review the chef's cancellation policy on their profile before booking.
If a chef cancels a confirmed booking, you are entitled to a full refund of your deposit. You will be notified through the platform. KTR2U is not liable for any damages, losses, or inconvenience resulting from a chef cancellation.
In this mode, you provide all groceries and ingredients — the chef brings their labor, skills, and equipment. You're charged the chef's hourly rate only, making it ideal for clients who prefer to control their ingredient sourcing.
The chef handles everything: shopping, prep, cooking, serving, and cleanup. You select from the chef's offered menu items and pay a per-person price per dish. This is the full-service experience.
Sign in with your Replit account, complete the onboarding flow, and select 'Cook for Others.' After verifying your email, your chef profile is created. You can then fill out your profile, set your service area, upload photos, add menu items and add-ons, and configure your availability.
Chefs can submit identity documents for review. Once approved by our admin team, a Verified badge appears on your profile, increasing trust with potential customers. Verification is encouraged but the platform is used by both verified and unverified chefs.
Customers pay the full booking amount upfront through KTR2U when a booking is confirmed. After the event, both you and the customer must confirm completion from the Bookings page. Once both parties confirm, the funds enter a 3-day hold period. After 3 days, our admin team releases the payout to your connected Stripe account. You must complete Stripe Connect onboarding to receive payouts.
KTR2U charges a 3% platform service fee and 5% tax on the booking total. These are collected from the customer at checkout and are not deducted from your payout separately — the amount you receive is the booking total minus any platform fees already reflected. There are no monthly subscription fees or upfront charges to join.
Absolutely. You set your own starting (hourly) rate, price each menu item individually, and price any add-ons. You also control your cancellation policy.
You choose from three policies: Flexible (full refund 24h+, 50% within 24h), Moderate (full refund 72h+, 50% within 24–72h, no refund under 24h), or Strict (full refund 7+ days, no refund after). Customers see your policy before booking.
You can cancel from your Bookings page. If you cancel a confirmed booking, the customer is entitled to a full refund of their deposit. Repeated cancellations may affect your profile standing. KTR2U is not responsible for disputes between chefs and customers.
No. KTR2U does not sell, rent, or trade your personal information to any third parties for their own marketing or commercial purposes — ever. Your data is used solely to operate and improve the KTR2U platform.
We collect the information you provide during signup (name, email, phone number for customers) and the activity data generated when you use the platform (bookings, messages, reviews). We also collect standard technical data like IP addresses, browser type, and page visits to help us maintain and improve the service.
KTR2U does not store your full card number, CVV, or other sensitive payment details. All payment processing is handled by Stripe, a PCI-compliant payment processor. KTR2U only stores your Stripe customer ID to associate your payment history.
Your display name and profile photo are visible to other users on the platform. Your email, phone number, and payment details are never shared publicly. Chefs and customers can see limited profile information about each other when booking is confirmed.
We retain your account data for as long as your account is active. If you request account deletion, we will remove your personal information from our active systems within 30 days, subject to any legal retention obligations.
Yes. Contact us at support@ktr2u.com with the subject line 'Data Deletion Request' from your registered email address. We will process your request within 30 days.
Still have questions? Email support@ktr2u.com